

The Sociology
As businesses look to build and enhance their brand strategy, it’s imperative to consider the role of Employer Brand in informing the corporate brand. The plain truth is that its external messaging and marketing efforts do not solely shape a company’s brand. When organizations build a higher-purpose-driven business, they create the right conditions for a branded customer experience to thrive. Effective intercultural communication is crucial for achieving business success in today’s globalized business world. Proactively implementing strategies for calibrating intercultural communication can enhance the performance of cross-cultural teams, improve customer satisfaction and foster positive relationships with stakeholders.
If you are a startup, organizations must evolve their values and brand so they see themselves in it, or they can be faced with what feels like two different teams, delivering two different results to customers. Because values, beliefs, attitudes and behaviors have been internalized as their own-we call this integrated regulation. Employees who started early in the company will have calibrated to the market primarily served when they joined vs. the market the company seeks to serve. While new employees will gravitate toward pursuing the new market, a lack of cohesion can create conflict and must be headed off.
I see you marketers out there! Take heed and cooperate with your People Team. Your brand is informed by the culture and values that exist within the organization.